FAQs
(Frequently Asked Questions)
What is Oncefound?
Oncefound is a full-service automotive import consultancy that handles every step of buying, transporting, and legalizing vehicles from overseas, giving you a smooth, hands-off experience.
Why should I import a car?
Importing a car lets you access a wider selection of better-equipped, higher-quality vehicles at prices often much lower than what’s available locally. Cars from markets like Europe also typically have clearer service histories from official dealerships, offering greater reliability and peace of mind.
Why choose Oncefound?
At Oncefound, we manage the entire import process with transparency and efficiency. You benefit from cost savings, high-quality vehicles, and personalized support from vehicle selection to delivery — all within an average timeframe of around 30 working days.
Does Oncefound check the condition of the vehicle?
Yes. We provide detailed vehicle history reports using the chassis number. These reports include mileage verification, accident and theft history, bank liens, previous owners, and other important data.
How does Oncefound ensure the safety of the transaction?
We work with official brand dealerships and trusted partners. Each dealership we use is evaluated through a quality check process that reviews past customer feedback, transaction history, and valid banking details.
How is the car transported to the destination country?
We use professional carriers with full cargo insurance based on the purchase value, ensuring your vehicle is protected throughout transit.
What happens when the car arrives in the destination country?
Once the car arrives, a Oncefound team member inspects it to verify its condition and starts the registration process. After legalization is complete, we handle license plate fitting, cleaning, sanitization, and final delivery to you.
How long does the full process take?
From purchase to delivery, the vehicle import process through Oncefound typically takes about 30 working days.
Is the price all-inclusive?
Yes. Oncefound offers transparent, all-inclusive pricing that covers every cost — including purchase, transport, inspection, registration, and taxes. There are no hidden fees, so you always know the total cost upfront.
What if there’s an issue with the car after purchase?
We aim to source vehicles with official international brand warranties. If a problem still arises, we assist with mediation by contacting the original seller and working with our local partners to resolve the issue.
How do I submit a request?
To receive a personalized all-inclusive quote, simply fill out our contact form on the site. We respond to all inquiries within 24 hours.
Can I handle everything in person instead of online?
Absolutely. While our service works fully online, we also have a physical office where you can visit us to ask questions, sign agreements, or learn more about our process in person.
Do you accept trade-ins (vehicle buybacks)?
Yes. We accept trade-ins to help make your import process easier. Through trusted vehicle appraisal partners, we assess and purchase your current car so you can move forward with importing your next vehicle quickly and smoothly.